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#Big clock store how to

Hands vary depending on the size of the wall clock and availability.

(The large wall clocks – 48 inch and 60 inch sometimes take a little longer).

Please give us 2 – 12 business days to make your wall clock–then add shipping time to your particular area.

Please see our video on how they are made.

The faces are printed (sharp crisp lines).

Customization Opt.–Add a family name, quote, logo, or a photo.

All of our clocks are quiet, non ticking, smooth running clocks.

They are really expensive to ship and to make. *IMPORTANT: We do NOT accept returns or exchanges on 60 inch clocks unless they were damaged in shipping (as determined by shipping co.). You will need to pay return shipping on your clocks and choose another clock. RETURN INFO (customized clocks): We will exchange your custom clock*. Non-custom clocks will have a 15% restock fee.

You will be refunded the cost of the clock (minus our shipping cost). We will approve the return and you can send it back. Clocks will not be refunded if damaged in return shipping. It MUST have the original packaging and be wrapped the same way. Please note: you will NOT receive a refund without a Return Authorization Number since this is how we track the return orders. Once you notify us we will send you a Return Authorization Number. RETURN INFO (non custom clocks): We really like happy customers, so if you are unhappy with your NON CUSTOM large wall clock, please notify us within 5 days of receiving it* and send it (with tracking) within 10 days of giving us notification. We will not take returns for non-working mechanisms.

#Big clock store how to

We will send you a new mechanism and instructions on how to replace it. After that, you need only pay shipping and handling of $8 for as long as you own your clock. For the first year, we will send you a new mechanism. I buy the best mechanisms I can, but sometimes they get damaged in shipping or have other issues later. It is important to me that you have a working clock. Please be sure if you want a 60″ clock because a return will not be accepted.

*IMPORTANT: We do NOT accept returns on 60″ clocks unless they were damaged in shipping (the shipping company will determine if it was shipping damage). It is recommended that the customer repacks the clock appropriately and provides their own shipping insurance to ensure safe arrival. We cannot accept returns for working mechanisms since the mechanism has a lifetime warranty.Ĭlocks will not be refunded if damaged in return shipping. We buy the best mechanisms possible and test each clock before shipping, but sometimes they are damaged due to rough handling in shipping and don’t work on arrival.

After one year, the buyer will pay shipping costs only. For the first 1 years a mechanism will be sent at no cost. If you mechanism or hands are not working, a new one will be sent (not a new clock.) The mechanism has a lifetime warranty. You will be refunded the cost of the clock (minus shipping) and 20% restock fee. It MUST have the original packaging and with a note inside with your name, order number and the reason for the return. Please note: you will not receive a refund without a Return Authorization Number because this is how we track returns. If you are unhappy with your large wall clock, please notify us within 5 days of receiving it.* *It must be received by us within 25 days of when you received your Return Authorization Number. In order to get a refund, you must include the Return Sheet on the back of your invoice and you must get a return authorization number by emailing of these large wall clocks is custom made, even if your name is not put on them.